Nobody would like to get the ‘offline’ status of the Epson printer when connected to Windows PC. This if happens, unfortunately, then there might be some wrong configurations that are done or any bug is reported in the printer software. Regardless of the causes, we would now like to discuss the troubleshooting steps for the Epson printer that goes offline on windows PC.
Turn off the printer in windows
- Press the windows and R keys simultaneously from the keyboard.
- Go to the ‘Run’ dialog box and enter ‘control panel’.
- Press ‘Enter’. From the new window, right-click on the printer and check what is being printed right now.
- Tap ‘Printer’ and click ‘Use printer offline’ to disable this option.
- Click on the printer name again and set it as a default printer.
- Close the window and check the status of the printer.
Download latest driver for Epson printer
This step is recommended if there is a problem with the printer due to a corrupt printer driver. To download the latest driver for Epson printer, go to the Epson printer page and download the latest update if available any for your model number.
Re-install the Epson printer
- Open ‘Run window’ by pressing Windows and R key.
- Enter MSc and press ‘enter’.
- Right-click on ‘Printer’ and go to ‘Device Manager’. Uninstall the printer from the Windows PC.
- Open ‘Devices and printers’ again and click on ‘Add a printer’.
- You can add the printer either wirelessly or through a wired connection.
- Select the driver software version according to the type of printer.
- Restart the computer and see if the message disappears or not. If the printer is still offline, then go to the next troubleshooting step.
Check the connections
If your printer is showing an offline message, then there might be a communication problem with the computer. The main cause is the physical connection between the printer and the computer. If the connection is loose, you will get the offline message. Check if the USB cable is firmly connected at both ends or not. If there is any spare cable available, then try connecting it and check if it works or not.
Cancel all pending printing jobs
If there is any ongoing printing job on your Epson printer, then cancel it and resume after some time. To cancel the pending jobs:
- Right-click on the printer name and select ‘What’s printing’.
- Click on ‘Cancel’ to cancel all the ongoing printing jobs.
- Click on ‘Use printer online’ again.
- If the error still appears, then restart the printer and the computer.
Remove driver and packages
For this, you need to login to the Admin account and click on ‘All programs’ under the ‘Start’ menu.
From here, over to ‘Accessories’ followed by ‘Command prompt’. In the command window, type ‘print UI’.This will open the printer’s properties. Remove all the packages and drivers for your printer. Reinstall the printer now by clicking on ‘Add printer’.
Add the second printer
If the above-mentioned fixes don’t work for you, then you can add the printer manually using the IP address of your printer. The IP address is usually given on the manual. Go to ‘Devices and printers’ and select ‘Printer properties’.
Click on ‘Add a port’ followed by ‘Standard TCP/IP’.
Tap ‘Next’ and enter the printer’s IP address. Keep this in mind that the IP address of a printer varies from model to model so, keep vigil while entering it.