If your printer is not printing, know that this error is quite common and can be resolved very simply. Most of the time, just delete a pending document, update a driver, or make small changes to the settings for the machine to print again.
The big problem is that the causes can be many, which leads to several solutions to the problem. Below are the main reasons for errors during printing and their solutions.
1. Clean the print queue
If a document is pending in the queue, the printer will not print until the files are deleted. Most of the time, clicking “cancel printing” solves the problem. But, sometimes, the command does not affect, because the file is corrupted – and this can happen for several reasons, such as a power failure.
The solution is to clean the print spooler through the system itself. To do this, press the Windows and “R” keys at the same time to open the “Run” tool. Type “services.msc”, without the quotes, and click “OK”. Scroll down the list in the “Services” window until you find “Print Spooler”. Click on it with the right mouse button and select “Stop”.
Open “Run” again, enter the address “C:\Windows\System32\Spool\PRINTERS” (without quotes) and press Enter. The “Printers” folder will open, displaying the files in the print queue. Select all documents and delete them.
Go back to the services window, right-click on “Print Spooler” again and select “Start”. As an extra tip, turn off the computer and the printer, wait about a minute, and turn both devices back on. After that, just print normally.
2. Disconnect and reconnect the printer and other devices
The problem with a machine that does not print may be in its communication with the computer, caused by corrupted or poorly connected cables. To test the fit, turn off the printer, disconnect it from the PC, and turn it on again. If it doesn’t work, try changing the cable if you have another one available. Also restart all devices that are mediating communication between the computer and the printer, such as a router or hub.
Also, make sure the USB port driver is up to date. Open the “Device Manager”, expand the “USB Controllers” option, right-click on the entry used by the printer, and select “Update Driver”.
Windows will open the driver update window. Choose the “Automatically search for updated driver software” option. Install the suggested driver and then try printing again using the USB port in question.
3. Check the cartridges
Many printers have a warning system when the cartridge is improperly fitted, but as not all of them have the feature; it is worth doing a manual check. Open the printer cover and unhook the cartridges. Take the opportunity to check if the plastic tape has been removed, as forgetting the seal is a common mistake when inserting new components.
Reseat the drum cartridges, making sure they are perfectly attached to the printer. In doing so, most brands will print a calibration page automatically.
4. Reset the printer
Restoring to factory defaults can correct some errors, especially when the printer does not print until the end. The reset procedure varies for each make and model, but, in general, there will be an option “Restore defaults” or “Factory defaults” within the settings menu.
6. Use Windows troubleshooting
The Windows troubleshooting tool can be of great help after trying hard and doing nothing. It will identify the source of the problem and offer a solution automatically.
To run the feature, open the Control Panel, go to “Hardware and sounds” and click on the “View printers and devices” link. With the right mouse button, click on the printer and choose “Troubleshooting”.
The feature will suggest corrections as it finds definitions that may cause an error in the operation of the printer. Click “Apply this correction” whenever you think the guidance is valid. Otherwise, press, “Ignore this fix” to see the next solution.
7. Install or update the driver
If the printer is not displayed on the Control Panel, you need to install the driver. The procedure is the same for updating the driver, which is important to correct incompatibilities with the system that may cause failures when printing.
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